Reliable pickups. Better journeys
Frequently Asked Questions
Some journeys require more than simply choosing a pickup point and destination.
Here are answers to five of the most important questions about arranging and travelling with DEEKELI.
Why doesn't DEEKELI offer instant online quotes or automated booking?
Learn why every DEEKELI journey is reviewed individually before we accept it.
How do I request and confirm a journey with DEEKELI?
A simple explanation of what happens from your initial journey request through to confirmation.
Once my journey is confirmed, is my pickup guaranteed?
Find out what a DEEKELI confirmation means and how we plan confirmed journeys in advance.
How does DEEKELI manage airport pickups and flight delays?
Learn how we use flight information, planned collection times and direct communication to manage airport transfers.
Does DEEKELI provide transfers for childeren and young people travellling alone?
Information for parents, guardians and others arranging a journey for a young passenger.